How far in advance should I make my appointment?

Many of our services are booked weeks in advance so it is best to call two to three weeks ahead to ensure you get the date and time you desire. A deposit is required at the time of booking. For information about deposits, see Spa Etiquette.

On the day of my appointment, what time should I arrive?

Please arrive 10 to 15 minutes prior to your scheduled appointment time. For microblading and microneedling, arrive about 20 to 30 minutes early for numbing. If you are running more than 15 minutes late, you will need to reschedule your appointment and you will lose your deposit and will have to put down another deposit. See Spa Etiquette for information on our late and no-show policies.

What is the cancellation policy?

To receive a refund of your deposit, we require you to cancel or reschedule no less than 24 hours before your appointment

Are gratuities included in the price of the service?

Gratuities are not included in the value of the services, 18% to 20% is suggested.

What are the cleaning protocols for the spa?

Spa cleanliness is our top priority. See Health & Safety for information on our cleaning protocols.

Where should I park?

We do have parking at the spa; however, due to recently changed roads, our parking lot is a bit more difficult to enter. If you need assistance finding the spa or getting into the parking lot, please call us.

Is the spa handicap-accessible?

Yes, we are! We have a ramp that leads to the back door from the parking lot and our treatment rooms are on the first floor.

Is it OK to bring children to the spa?

To maintain a quiet and peaceful environment, we prefer no children in the spa. We do recognize each situation is different so for further information, please call us.

Do you offer nail services?

Currently, we do not offer any nail services.

Do you have a sauna?

Unfortunately, we do not have a sauna.

Do you allow events?

Yes! If you are interested in reserving the tree top lounge, give us a call.